New digital adoption platform : K-NOW

As part of our educational engineering activities, we will offer you various capitalization actions and updating/creation of different supports such as: practical sheets, training supports, guides and tooltips (K-NOW): https://www.knowmore365.com/en/solutions/k-now/

From experience, user manuals are rarely used and useful. Users no longer have the time or patience to learn software that is constantly evolving. We believe that it is essential to facilitate the use of software in order to make users more autonomous and efficient.

K-NOW is Digital Adoption solution to deploy a new digital adoption platform (DAP) integrated into the Customer tools, as IBM Maximo and HxGN EAM.

This approach allows :

  • increasing user satisfaction,
  • facilitating the onboarding of new recruits,
  • optimizing user autonomy,
  • reducing calls to support or referral,
  • controlling and reducing the cost of tool training and the production of various media,
  • improving the quality of data input.
🌟Benefits : K-NOW as a change management accelerator🌟

K-Now elements therefore contribute, in the same way as other change management actions, to strengthening user adoption. They also make it possible to:

  • Support new agents in getting to grips with and adopting the EAM solution;
  • Support users in the implementation of HexaLite solution;
  • Communicate, through information bubbles, developments related to data, naming rules, etc., also allowing users to directly access the related documentation such as training materials;
  • Provide access from the production environment to the various practical sheets produced.