Training and Support

Training

The implementation of an EAM solution is above all an important business transformation project for your company.

The success of this project is strongly correlated to total support of all stakeholders and the perfect understanding of the issues linked to the implementation of business processes and the selected EAM solution adapted to your needs.

OnSpark considers it essential to provide you with training and the most appropriate support to enable you to acquire the desired level of autonomy over your EAM solution. OnSpark trainers combine solid industry knowledge with expertise in EAM solutions. All our trainers are certified.

We offer several types of training:

« Standard » training at project initialization : This training aims to prepare your business and IT teams for standard functionalities. This is essential so that all stakeholders share the same vocabulary as well as the fundamentals of the software packages that will make up the EAM solution.
Training of key users or end users : This service allows the development of a specific program to your needs based on your business processes and the selected EAM solution. It is based on the approach below :

Administrator training : This service aims to provide you with all the levers in order to be autonomous in the adaptation, configuration and administration of your EAM solution. It can be supplemented by development training to enable you to realize your specific adaptations and reporting needs.
Specific training for advanced modules from editors : Maximo for Aviation, Maximo Mobile, HxGN EAM IA Construction, Cognos Analytics...

Support

OnSpark does everything possible to transfer the administration skills of your EAM solutions to you via these training and support services.

If you would like more complete support, OnSpark can fully or partially provide a maintenance service for your EAM solutions, such as :

Post-production support (training, support for settings, data integration, etc.) to your EAM solution administration teams, giving them time to gain more experience and confidence;
Analysis and qualification of application anomaly reports (« Anomalies » tickets) opened by your users;
The relationship with the editor of your EAM solution in reporting and monitoring anomalies encountered on the Standard;
Correcting anomalies no software packages detected on the specific application within the scope of the CMMS/EAM system;
Making changes (configuration, development, report or add-on);
Upgrading your EAM solution.